If you change your mind before you have received your order, you can cancel your order at any time before the order has been dispatched. In case that your order has already been dispatched, please submit a Return Request and we'll send you a label to

<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;">If you change your mind before you have received your order, you can cancel your order at any time before the order has been dispatched.</span></p><div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><br style="box-sizing: border-box;"></span><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="font-size: 14px;">In case that your order has already been dispatched, please submit a Return Request and we&apos;ll send you a label to return your order. Please, note that shipping fees are non-refundable and the return cost will be deducted from your refund.</span></p></div><div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><br style="box-sizing: border-box;"></span><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><span style="font-size: 14px;">Contact us by Chat or email us to hello@everneat.co</span></p></div>

Cancel your Order

If you're considering returning an item from our Shop, it's very likely that we can help you solve the issue before returning the product. Your order contains easy-to-use cleaning products and we'll be more than happy to guide you on how to use them

<div style="box-sizing: border-box; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px;"><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 1.5; word-break: normal; overflow-wrap: break-word; text-align: justify;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you&apos;re considering returning an item from our Shop, it&apos;s very likely that we can help you solve the issue before returning the product.</span></p></div><div style="line-height: 1.5; text-align: justify;"><br style="box-sizing: border-box;"></div><div><h2 style="line-height: 1.5; text-align: justify;" id="questions-about-your-products"><strong>Questions about your products</strong></h2></div><div><p style="line-height: 1.5; text-align: justify;">Your order contains easy-to-use cleaning products and we&apos;ll be more than happy to guide you on how to use them properly or even check if it&apos;s compatible with the surface that you&apos;re planning to clean.</p></div><div><br style="box-sizing: border-box;"><h2 style="line-height: 1.5;" id="product-damaged-in-transitfor-orders-damaged-in-transit-read-this-article"><strong>Product damaged in transit</strong><br style="box-sizing: border-box;"><p style="line-height: 1.5; text-align: justify;">For orders damaged in transit, <a href="https://help.everneat.co/en-US/issue-with-your-package-211282">read this article</a>.</p></h2></div><div><br style="box-sizing: border-box;"><h2 style="line-height: 1.5;" id="how-to-proceed-with-a-returnin-the-rare-case-that-youre-not-satisfied-with-your-order-we-will-happily-accept-returns-as-long-as-a-request-to-return-is-received-by-us-within-14-days-of-receipt-of-item-and-are-returned-to-us-in-original-packaging-clean-and-new-not-used-or-washeddue-to-covid-19-hand-sanitizers-do-not-qualify-for-returnplease-email-us-your-return-request-to-helloeverneatco-or-via-our-chat-just-let-us-know-your-order--or-the-email-that-you-have-used-to-make-the-purchase-well-double-check-if-you-qualify-for-the-return-and-send-you-the-instructions-on-how-to-return-to-make-it-easy-you-have-the-flexibility-toget-your-own-shipping-label-we-recommend-usps-for-domestic-returnsrequest-a-return-label-for-a-discounted-rate-that-will-be-deducted-from-your-refundonce-returns-are-received-and-accepted-you-will-receive-the-choice-ofa-refund-to-your-payment-methodb-a-refund-in-store-creditc-a-replacement-item-sent-to-you-if-stock-is-availablewe-will-notify-you-once-this-has-been-completed-through-emaileverneat-will-refund-the-value-of-the-goods-returned-but-will-not-refund-the-value-of-any-shipping-paid"><strong>How to proceed with a Return</strong><br style="box-sizing: border-box;"><p style="line-height: 1.5; text-align: justify;">In the rare case that you&apos;re not satisfied with your order, we will happily accept returns as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, clean, and new (not used, or washed).</p><p style="line-height: 1.5; text-align: justify;"><span style="font-size: 16px;">Due to COVID-19, Hand Sanitizers do not qualify for return.</span></p><p style="line-height: 1.5; text-align: justify;"><span style="font-size: 16px;">Please, email us your return request to <a href="mailto:shop@cleaningstudio.us" rel="nofollow noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;" target="_blank">hello@everneat.co</a> or via our Chat. Just let us know your order # or the email that you have used to make the purchase. We&apos;ll double check if you qualify for the return and send you the instructions on how to return. To make it easy, you have the flexibility to:</span></p><ul><li style="line-height: 1.5; text-align: justify; font-size: 16px;">Get your own shipping label (we recommend USPS for domestic returns)</li><li style="line-height: 1.5; text-align: justify; font-size: 16px;">Request a return label for a discounted rate that will be deducted from your refund.</li></ul><p style="line-height: 1.5;">Once returns are received and accepted, you will receive the choice of:</p><p style="line-height: 1.5;">(a) refund to your payment method<br style="box-sizing: border-box;">(b) a refund in-store credit<br style="box-sizing: border-box;">(c) a replacement item sent to you (if stock is available)</p><p style="line-height: 1.5;">We will notify you once this has been completed through email.</p><p style="line-height: 1.5;">Everneat will refund the value of the goods returned but will NOT refund the value of any shipping paid.</p></h2></div>

Payments & Refunds

Cancel your Order

Returns